Here at Heligan, we continually work to ensure that all our visitors, whatever their ability, can gain the most from their visit and have the best possible access to our facilities and services.
Access within the gardens
Most of the 13-acre Northern Gardens is accessible and there is full access to the Hide (the indoor heart of our Wildlife Project), and the Steward’s House.
The Northern Gardens lies on a gentle downhill gradient, so please remember this when you want to make your way back to the exit.
The Jungle and Wider Estate are unfortunately not easily accessible to everyone. The gradients of the pathways to these areas are very steep. For this reason and your safety, we kindly ask wheelchair users to refrain from entering these areas.
The Heligan Ticket Office has free garden maps and Wheelchair Access maps, which will help you to get an idea of the site and its size.
The cost of admission includes free entry for one personal assistant, for those requiring help during their visit.
To download a copy of our latest access guide before your visit, please click here.
We have ample toilet facilities on arrival, including left and right hand transfer disabled toilets for wheelchair users and ambulant visitors with RoomMate installed to assist our blind and visually impaired visitors, as well as baby changing facilities. Further facilities are available inside the gardens at the Steward’s House, including disabled.
Changing Places Toilet
Our Changing Places toilet can be found within the main set of toilets and is equipped with a free-standing, height adjustable, changing bench with a safe working load of up to 190kg. There is also a height adjustable sink and a Likorall 242 hoist, suitable for all looped slings which can lift up to 200kg. Please note – we do not provide slings and there are no shower facilities.
The toilet is available to use within our opening times and requires a RADAR key which can be borrowed from Visitor Reception.
Disabled Parking bays occupy 10% of our total parking area; situated nearest to the entrance, these bays are on flat ground and have a tarmac surface. The parking bays start at approximately 50m from the entrance facilities.
In peak season, when our Field Car Park is in operation, disabled parking spaces are again located approx. 50m from the entrance facilities. The parking bays here are also level but please be advised that they are on a grass surface.
Wheelchair and Mobility Scooter Loan
Manual wheelchairs are available to borrow, free of charge, from our Visitor Reception on a first-come, first-served basis.
A mobility scooter is also available in two time slots: from 10am to 1pm and from 1.30pm to 4.30pm – this includes a short induction although we do insist that visitors have previous experience of using a mobility scooter. Pre-booking is advisable by phoning us on 01726 845100, although bookings are taken a maximum of four weeks in advance.
Our mobility scooter is a Rascal – Pioneer model capable of carrying up to 159kg.
To get the best experience from your visit, please ask for a Wheelchair Access Map and access advice from our Reception team before going off to explore the gardens. You are most welcome to bring your own motorised wheelchairs or scooters but please be advised that this is at your own risk.
Assistance dogs on harnesses are welcome throughout the year.
We are committed to giving first class customer service and ensuring that you have the best possible day with us. Please feel free to approach staff members should you need assistance, in any way, during your visit. We will always do our best to help you.
We welcome any feedback about your experience to help us improve, the best way is to get in touch is via [email protected] or 01726 845100.