Here at Heligan, we continually work to ensure that all our visitors, whatever their ability, can gain the most from their visit and have the best possible access to our facilities and services.
Access within the gardens
Most of the 13-acre Gardens, which includes; Productive Gardens, Pleasure Grounds and Home Farm are accessible and there is full access to the Hide (the indoor heart of our Wildlife Project), and the Steward’s House.
The Gardens lie on a gentle downhill gradient, so please remember this when you want to make your way back to the exit.
The Jungle and Wider Estate are unfortunately not easily accessible to everyone. The gradients of the pathways to these areas are very steep and sometimes the route involves wooden boardwalk and steps. For this reason and your safety, we kindly ask wheelchair users to refrain from entering these areas.
Our Visitor Reception and Ticket Office have free garden maps and Accessible Heligan maps, which will help you to get an idea of the site and its size. For specific and detailed information about our paths, pleas feel free to refer to our full access guide.
Pre-arrival: getting the most out of your visit
Wheelchair and Mobility Scooter Loan
Manual wheelchairs are available to borrow, free of charge, from our Visitor Reception on a first-come, first-served basis.
We also have two mobility scooters available in two time slots: from 10am to 1pm and from 1.30pm to 4.30pm – this includes a short induction although we do insist that visitors have previous experience of using a mobility scooter. Pre-booking is advisable by phoning us on 01726 845100, although bookings are taken a maximum of four weeks in advance. Our mobility scooters are Rascal – Pioneer model capable of carrying up to 159kg. To check-in for your scooter induction, please drop into our Visitor Reception.
To get the best experience from your visit, please ask for an Accessible Heligan map and access advice from our Reception team before going off to explore the gardens. You are most welcome to bring your own motorised wheelchairs or scooters but please be advised that this is at your own risk.
Assistance dogs on harnesses are welcome throughout the year and water bowls are available around the gardens.
The cost of admission includes free entry for one personal assistant, for those requiring help during their visit.
Please feel free to approach staff members should you need assistance, in any way, during your visit. We will always do our best to help you.
Accessible parking bays are situated nearest to the entrance; these bays are on flat ground and have a compacted gravel-dust surface. The parking bays start at approximately 50m from the entrance facilities.
When you drive into Heligan please display your Blue Badge clearly if you have one.
If arriving by taxi, they will drop you off at our nearest point to the entrance, adjacent to our Coach Park. This also serves as the pick-up point too.
We have ample toilet facilities on arrival, including left and right hand transfer accessible toilets for wheelchair users and ambulant visitors with RoomMate installed to assist our blind and visually impaired visitors, as well as baby changing facilities. Further facilities are available inside the gardens at the Steward’s House, including an accessible toilet.
All facilities feature; alarms, tactile signage, lever style taps and colostomy shelves.
Changing Places Toilet
Our Changing Places toilet can be found within the main set of toilets and is equipped with a free-standing, height adjustable, changing bench with a safe working load of up to 190kg. There is also a height adjustable sink and a Likorall 242 hoist, suitable for all looped slings which can lift up to 200kg. Please note – we do not provide slings and there are no shower facilities.
The toilet is available to use within our opening times and requires a RADAR key which can be borrowed from Visitor Reception. Our Visitor Reception is the first building you encounter on the right after passing the main toilet facilities.
During your visit
There are various points of interest that may assist you during your time with us at Heligan:
- Our main Heligan leaflet can be downloaded here
- The Lost Gardens of Heligan Maps and Essential Information can be downloaded here
- The Lost Gardens of Heligan Accessible Heligan map can be downloaded here
- Heligan on Film building adjacent to our Ticket Office offering various short films, operated via a touchscreen.
- Large print information can be collected from the Ticket Office or at Visitor Reception.
As a general rule: your outward journey route will be mainly southbound and downhill, your return journey mainly northbound and uphill. We recommend you plan your route carefully allowing for plenty of resting and refreshment stops.
We welcome any feedback about your experience to help us improve, the best way is to get in touch is via our contact page or 01726 845100.
If you require First Aid during your visit, please feel free to approach any member of the team, who will call for the nearest First Aider. You can also call our Emergency Line (during opening hours) on 01726 845102 who will again arrange for First Aid assistance.
|First Kernow (Bus)||www.firstgroup.com/cornwall|
|National Rail Enquiries||www.nationalrail.co.uk|
|Taxi companies with accessible cars:|
|Gary’s Taxis||01726 72023|
|Kernow Cabs||01726 76314|
|Spot On Cabs||01726 77877|
|Star Cars||01726 66636|
|Yeo’s Taxis||01726 814095|