Pre-booked Tickets Terms and Conditions
- All visitors to The Lost Gardens of Heligan must pre-book tickets to the gardens through http://www.heligan.com. This includes Heligan Members and Local Pass Holders
- Tickets will not be sold at the Ticket Office or Heligan Reception on the day of your visit.
- Visitors without valid tickets will not be granted access to the gardens.
- All tickets are valid for a specific ten-minute slot on a specific day and cannot be transferred to another day/time.
- Tickets are non-refundable and non-transferable unless The Lost Gardens of Heligan are forced to closed due to extreme weather conditions or other unprecedented issues.
- All Members and Local Pass Holders must also pre-book their visits. These tickets will not be charged as will be validated upon input of your Membership/Local Pass card number when prompted on our website.
- Visiting Members and Local Pass Holders must bring their valid membership cards with them for presentation at the ticket office.
- Tickets pre-booked by Members and/or Local Pass Holders must be redeemed by the Members/Local Pass holders in question. Member/Local Pass Holder ticket that are presented by non-pass holders will be voided and the visitors will be refused entry to the gardens.
- All children must be accompanied by and adult.
- There will be no charge for children under the age of five years or for the carers of our visitors. Please select complimentary tickets for these visitors upon booking.
- Members and Local Pass Holder must only reserve one entry time per day. Multiple bookings will be cancelled and may result in the refusal of entry.
- Multiple non shows on booked tickets by Members and/or Local Pass Holders may result in the individual pass holders’ passes being placed on hold.
- All discount offers are currently on hold and cannot be honoured at this time.
